VoltDelta Hosted Infrastructure TL9000 Release 5 Certified
3 year assessment re-certifies VoltDelta’s Service Provider Solutions Quality Management Systems
NEW YORK--(BUSINESS WIRE)-- VoltDelta Service Provider Solutions, part of Volt Information Sciences, a leading provider of virtual contact center systems, voice self-service solutions, and operator services with international presence announced today that it has achieved TL9000 re-certification for its Quality Management Systems. TL9000 requires an annual audit and rigorous reassessment every 3 years. VoltDelta has recently achieved or exceeded all requirements for the 3 year reassessment, and continues to be registered as in compliance with the most recent TL9000 Release 5 as well as ISO 9001:2008.
TL 9000 demands attention to product reliability, software development, lifecycle management, and communications among carriers beyond ISO 9001 definitions. Customers of TL9000 certified vendors are assured of improved quality resulting from Quality Management Systems that are constantly tracked and regularly audited.
“TL9000 re-certification provides our telecommunication customers with additional confidence in operational excellence verified by an independent audit,” said Terry Saeger, SVP and GM of VoltDelta OnDemand, Service Provider Solutions, and LSSIDATA. “VoltDelta’s investment in quality standards compliance also extends value to our VoltDelta Contact Center On Demand and hosted IVR solutions as a foundation for performance and exceptional customer care.”
TL 9000 is a two-part quality system with significant management and measurement components. TL9000 was established by the QuEST Forum in 1998 in an effort to define a common set of quality management standards for the telecommunication industry as well as to provide a quality framework to help drive continual improvement and enhance customer relationships. Find out more about TL9000 at www.TL9000.org.
About VoltDelta® Service Provider Solutions
VoltDelta Service Provider Solutions delivers automated voice recognition, hosted operator call distribution, operator desktops, and listings databases for Directory Assistance, Operator Services and subscriber care to leading telecommunication and VoIP providers in North America. More than 2.4 billion calls are supported via VoltDelta’s exceptionally robust hosted infrastructure with 99.99% reliability. Part of Volt Information Sciences, VoltDelta Service Provider Solutions powers multi-channel customer care and operator services for leading carriers throughout North America. For more information, please visit: www.voltdelta.com.
About Volt Information Sciences
Volt Information Sciences, Inc. is a leading provider of global infrastructure solutions in technology, information services and staffing acquisition for its FORTUNE 100 customer base. Technology infrastructure services include virtual contact center and voice recognition solutions, telecommunications engineering, construction, and installation; central office services; and IT managed services and maintenance. Information-based services are primarily directory assistance, operator services, database management, and directory printing. For more information please visit www.volt.com.
Chris McManus, 718-832-9154
Source: Volt Information Sciences, Inc.
Released September 8, 2011